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MAX4x™Support |
FREQUENTLY ASKED QUESTIONS
1 |
What is MAX4x Technology?
MAX4x™ is a digital enhancement chip that reduces up to 4 times the background and wind noise heard through traditional microphones. |
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Where can I buy a MAX4x Headset?
For a list of where to buy Max4x headsets, please click here. |
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How do I pair my headset with my mobile device?
For pairing instructions, please see this link. You should also consult your device manufacturer's user manual for more specific instructions regarding connectivity.
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Why does the fully charged headset under the "ON" mode not work with my Bluetooth mobile device?
You must activate the Bluetooth function of the mobile device and complete the device pairing process between the device and the headset. Check your device's user manual or contact the manufacturer for full specific instructions. |
5 |
Can the MT-BT09 work with any mobile device?
No, only Bluetooth enabled mobile devices and phones. |
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How far is the working distance between the headset and the mobile device?
The longest working distance between the devices is 30 feet. Please be aware, this distance may be effected by interference with surrounding i.e. metal surfaces and the capability of the Bluetooth movile device(s) that the headset is paired with. |
7 |
Why does my Bluetooth mobile device find many Bluetooth devices while searching for the new Bluetooth headset?
Most of today's mobile phones allow for more than one Bluetooth device within a given (working) range. When searching for a new device, the mobile device or phone's screen should recognize and display the MT-BT09 or some "Unknown Device". Select and confirm this device. |
8 |
Why can't my mobile device or phone find the MT-BT09?
Check to make sure you are in "pairing" mode on the mobile device or phone. If in this mode and still unable to locate the headset, please refer to your mobile device's manufacturer's instructions for additional information. |
9 |
Must I pair the headset every time I use it?
No. The paired devices should remain paired regardless of turning the power off, reopening the devices or charging the respective devices' batteries. |
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Why is the voice from the headset not clear?
1. Your location has an insufficient signal. You must move to a better signal area or location. 2. The working range between the headset and the mobile phone has been exceeded. Please make sure the headset and mobile phone are within the working range of 30 feet and there is no obvious interfering factors between them. 3. Try to increase the volume on the headset. |
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Why is the headset suddenly not working?
1. The headset battery may need recharging. When the battery is low, the headset flashes the red Indicator Light, please recharge it as soon as possible. 2. The Bluetooth function of your mobile device or phone crashes. To renew this feature, turn off the Bluetooth function on the phone, turn it back on and re-pair it with the headset. You may need to perform this more than once to re-sync the device with the headset after this type of interruption. |
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Why is the Voice Dialing function of the headset not switched on?
1. You may need to re-record the "voice tag". 2. Some mobile devices and phones do not support the Voice Dialing feature. Please refer to your mobile device's manufacturer's instructions for additional information. |
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